Delhi Govt Under Fire: Public Works Dept Responds 🛠️

The Public Works Department (PWD) of Delhi responded publicly on its official Twitter (X) account to a complaint posted by a resident about a bad stretch of road or pothole.

LINK TO POST: https://x.com/dtptraffic/status/2023058887147151400
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When the resident tagged the PWD and asked for the road issue to be fixed, the department replied that the matter did not fall under PWD jurisdiction and instead “pertains to the Municipal Corporation of Delhi (MCD)”. PWD asked the MCD to take it up because the section of road or internal street the user complained about is maintained by the civic body rather than by PWD.

This kind of official response online quickly drew attention because many residents face exactly this kind of confusion when they try to get urban road problems fixed. Roads and potholes in Delhi are managed by different authorities — PWD handles major wide roads, while internal lanes and smaller stretches usually fall under the MCD — and people have complained that when they lodge a grievance, it often gets transferred between departments without action.

On social media and community forums, many users have shared their frustration about this situation. People often report that after filing a complaint through a government portal or social media, the reply redirects them to another agency (for example, PWD saying it’s an MCD issue), and the problem stays unresolved for a long time. Many residents see this as part of a larger issue where poor coordination between civic bodies — PWD, MCD, and others — leads to potholes and bad roads going unaddressed, even when the road conditions pose safety risks or cause damage to vehicles.

This ongoing back-and-forth has made people increasingly critical of how infrastructure complaints are handled in big cities like Delhi, with many saying that officials should fix the actual problem rather than just pass responsibility between departments.

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