Add a Key Expansion Module (KEM) to Cisco 8865 MPP Phones with Webex Calling

In this Cisco Tech Talk, we walk through how to add and configure a Key Expansion Module (KEM) to a Cisco 8865 MPP phone registered with Webex Calling. KEMs expand button functionality for speed dials, busy lamp fields (BLFs), and feature keys—making them ideal for receptionists and power users.

Related links:
Cisco IP Phone 8800 Series Overview → https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/index.html/?dtid=osclytb001771

What you’ll learn in this video:
– How to physically connect and power the KEM on a Cisco 8865 MPP phone
– How to configure line keys and BLF on the Webex Control Hub
– Troubleshooting tips for KEM recognition and functionality

With Webex Calling and Cisco KEMs, businesses can boost productivity and streamline call handling for front-desk and high-volume communication roles.

Learn more:
Cisco Official Site → https://www.cisco.com/?dtid=osclytb001771
Cisco Products & Services → https://www.cisco.com/site/us/en/products/index.html?dtid=osclytb001771
Cisco Solutions → https://www.cisco.com/site/us/en/solutions/index.html?dtid=osclytb00177
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