Workforce Management Basics: Key Metrics 📊
Learn essential WFM metrics like Service Level, Occupancy, Utilization, Shrinkage, Attrition, and ASA with formulas and definitions.
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2.1K views • Jan 24, 2025
About this video
This video includes WFM METRICS DEFINITION & FORMULAS
Service Level ,Occupancy, Utilization, Shrinkage
Percentage, Attrition ,Percentage, ASA Scheduled Adherence, Conformance
Part 2 - https://youtu.be/tcKwg_LaKDQ?si=uM_eSimv36HXKiFg
Part 3 - https://youtu.be/tcKwg_LaKDQ?si=jiKKYVg4ngJWazkd
Part 4 - https://youtu.be/525Kw_7nR7g?si=nF5Aeguw1e8i_Ael
What is Scheduling - https://youtu.be/qYFvKwDz9Jo?si=2GB34vDpsZf-ipEs
RTAs KPI - https://youtu.be/qYFvKwDz9Jo?si=1woa5fme3E84Zf-G
This channel is for learning new skills - Excel, Workforce Management, SQL, Power BI etc.
Service Level ,Occupancy, Utilization, Shrinkage
Percentage, Attrition ,Percentage, ASA Scheduled Adherence, Conformance
Part 2 - https://youtu.be/tcKwg_LaKDQ?si=uM_eSimv36HXKiFg
Part 3 - https://youtu.be/tcKwg_LaKDQ?si=jiKKYVg4ngJWazkd
Part 4 - https://youtu.be/525Kw_7nR7g?si=nF5Aeguw1e8i_Ael
What is Scheduling - https://youtu.be/qYFvKwDz9Jo?si=2GB34vDpsZf-ipEs
RTAs KPI - https://youtu.be/qYFvKwDz9Jo?si=1woa5fme3E84Zf-G
This channel is for learning new skills - Excel, Workforce Management, SQL, Power BI etc.
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Video Information
Views
2.1K
Likes
70
Duration
7:40
Published
Jan 24, 2025
User Reviews
4.5
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