WFM Scheduling & Forecasting CheatSheet 📊
Learn contact center scheduling, forecasting, shrinkage, occupancy, and staffing essentials in this comprehensive guide.
cheat code
1.6K views • Jan 28, 2025
About this video
WFM Scheduling: A Comprehensive Overview
This presentation will provide a detailed overview of the fundamentals of
contact center scheduling, covering key concepts and processes for
optimizing agent deployment and resource utilization.
Part 1 - https://www.youtube.com/watch?v=3-oOivovuqA
Part 2 - https://youtu.be/tcKwg_LaKDQ?si=uM_eSimv36HXKiFg
Part 3 - https://youtu.be/tcKwg_LaKDQ?si=jiKKYVg4ngJWazkd
Part 4 - https://youtu.be/525Kw_7nR7g?si=nF5Aeguw1e8i_Ael
RTA's KPIs - https://youtu.be/qYFvKwDz9Jo?si=1woa5fme3E84Zf-G
This channel is for learning new skills - Excel, Workforce Management, SQL, Power BI etc.
This presentation will provide a detailed overview of the fundamentals of
contact center scheduling, covering key concepts and processes for
optimizing agent deployment and resource utilization.
Part 1 - https://www.youtube.com/watch?v=3-oOivovuqA
Part 2 - https://youtu.be/tcKwg_LaKDQ?si=uM_eSimv36HXKiFg
Part 3 - https://youtu.be/tcKwg_LaKDQ?si=jiKKYVg4ngJWazkd
Part 4 - https://youtu.be/525Kw_7nR7g?si=nF5Aeguw1e8i_Ael
RTA's KPIs - https://youtu.be/qYFvKwDz9Jo?si=1woa5fme3E84Zf-G
This channel is for learning new skills - Excel, Workforce Management, SQL, Power BI etc.
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Video Information
Views
1.6K
Likes
42
Duration
6:01
Published
Jan 28, 2025
User Reviews
4.5
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