U.S. Justice Department Files Lawsuit Against Adobe

DOJ Files Lawsuit , Against Adobe.<br />The U.S. Justice Department filed a lawsuit <br />against Adobe on June 17, TechCrunch reports.<br />The DOJ alleges that Adobe is deceptive because <br />it conceals early-termination fees and makes it difficult for customers to cancel subscriptions.<br />Adobe has harmed consumers by <br />enrolling them in its default, most <br />lucrative subscription plan without <br />clearly disclosing important plan terms, DOJ, via lawsuit.<br />The DOJ claims that Adobe pushes subscribers to choose its "annual paid monthly" plan and uses costly early-termination fees as a "powerful retention tool" to trap customers.<br />During enrollment, Adobe hides <br />material terms of its APM plan in fine <br />print and behind option textboxes and <br />hyperlinks, proving disclosures that are <br />designed to go unnoticed and that <br />most consumers never see, DOJ, via lawsuit.<br />Adobe then deters cancellations <br />by employing an onerous and <br />complicated cancellation process, DOJ, via lawsuit.<br />Adobe disagrees with the allegations.<br />Subscription services are convenient, <br />flexible and cost effective to allow <br />users to choose the plan that best fits <br />their needs, timeline and budget, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.<br />Our priority is to always ensure our <br />customers have a positive experience. , Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.<br />We are transparent with the terms <br />and conditions of our subscription <br />agreements and have a simple <br />cancellation process, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.<br />The U.S. government maintains that Adobe <br />has violated consumer protection laws and is <br />seeking "injunctive relief, civil penalties, <br />equitable monetary relief, as well as other relief.”