TOP 7 Top 7 Behavioral Interview Questions & STAR Answers

TOP 7 BEHAVIOURAL INTERVIEW QUESTIONS & ANSWERS! (STAR METHOD EXPLAINED) What are behavioural interview questions? 00:42
Behavioural interview questions require you to give specific examples from your past experience to demonstrate the skills, behaviours and qualities needed to perform the role effectively.
How To Answer Behavioural Interview Questions: STAR METHOD. 01:25
USE THE STAR METHOD
SITUATION - Briefly describe the SITUATION you were in.
TASK - Outline the TASK that needed doing.
ACTION - Give in-depth details of the ACTION you took.
RESULT - Finish with the RESULT following your actions.

THE TOP 7 MOST COMMON BEHAVIOURAL INTERVIEW QUESTIONS & STAR METHOD ANSWERS.
Tell me about a time you worked on a team. 02:56
This question assesses your ability to work with others, set aside your differences and complete important tasks.

Examples include:
Launching a new product or service.
Improving customer service processes.
Implementing a new software system.
Reducing costs in a department.
Organising a company event.

Tell me about a time you had to deal with a difficult problem. 05:23
This next behavioural question assesses your willingness to take ownership of problems in the workplace.

Examples include:
Tight deadlines and heavy workloads.
Conflict between work colleagues.
Dealing with negative customer reviews.
Staff shortages or team members being off sick.
Low team morale.
Dealing with difficult customers or clients.

Tell me about a time you had to deal with a conflict. 08:09
This next question establishes whether you can overcome conflict between yourself and others or between co-workers.

Examples include:
Disagreements over how a task should be completed.
Personality clashes between team members.
Unequal workload distribution.
Miscommunication or misunderstandings.
Disputes over credit for work or achievements.

Tell me about a time you disagreed with your boss. 10:34
This next question needs a careful answer. It determines if you can professionally disagree with your boss if you think something can be done in a better way.

Examples include:
A disagreement about how a task should be completed.
A disagreement over team priorities.
A disagreement about feedback.
Feeling micromanaged or a lack of autonomy.

Q5. Tell me about a time you made a mistake. 12:44
This next question assesses honesty (your ability to take ownership of mistakes) and your willingness to learn.

Examples include:
Miscommunication with colleagues or customers.
Not following procedures or instructions.
Failing an internal training course exam.
Data entry or administrative errors.
Failing to ask for clarification when unsure.
Not checking work before submitting it.

Describe a time you dealt with a difficult customer, client, or colleague. 15:06
This next tough behavioural question assesses your communication skills, confidence and ability to achieve positive outcomes following difficult situations with others.

Examples include:
Handling an angry customer who received the wrong product.
Assisting a frustrated client experiencing service delays.
Dealing with a colleague who refused to cooperate.
Addressing a colleague who makes inappropriate comments.

Tell me about a time you had to work under pressure or meet a tight deadline. 17:35
This next behavioural question is designed to assess your ability to multitask and achieve difficult deadlines.
Examples include:
Completing an urgent task shortly before a deadline.
Covering responsibilities when a colleague was absent.
Finishing a project when the deadline was brought forward.
Responding quickly to a last-minute customer request.
Solving a problem that threatened to delay a project.
Preparing a report or presentation at short notice.

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