Pega Agent Experience Boosts Reliable AI with Trusted Workflows

INDIA – February 17, 2025 – Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Pega Agent Experience (Pega AgentX for short) transforms any Pega workflow into a dynamic agentic orchestration engine, guiding AI agents to optimally complete tasks while invoking other AI agents to automate additional steps. <br />A proven enterprise approach to guide the new agentic world<br /><br />The breakthrough Pega Agent Experience enables impactful conversational experiences that fulfil the promise of AI agents and shatter their reputation as ‘glorified chatbots.’ Pega GenAI Blueprint™ has enabled enterprises to deploy new workflows with unprecedented speed. Now, with Pega Agent Experience, each Pega workflow becomes a powerful agentic automation engine, driving conversational experiences on the front-end while orchestrating the right agents to get the work done on the back end.<br />Additional agentic capabilities are expected to be introduced throughout 2025 leading up to PegaWorld®, the annual user conference to be held June 1-3, 2025, at the MGM Grand in Las Vegas.<br />http://www.pega.com/blueprint<br /> For more information, visit https://www.pega.com/technology/agent-experience<br />Supporting Resources:<br />Learn more: Pega Agent Experience<br />Background: What is agentic AI?<br />See it: Video overview of Pega Agent Experience<br />Try it: Log into Pega GenAI Blueprint for a Pega Agent Experience preview<br />