No One Is Using CoPilot...

Copilot was supposed to be Microsoft’s next big leap. A PC you can talk to. A new category of computing. Instead, it’s everywhere and barely anyone wants it. Out of 450 million Microsoft 365 commercial seats, only about 3 percent are paying for Copilot. Even though Microsoft rebranded apps, pushed it into Windows 11, Edge, and Office, and spent tens of billions on AI infrastructure, adoption never matched the hype. Nadella compared it to the PC, the web, mobile, and cloud. That’s a wild claim for a tool most companies are still “piloting.” Forrester projected massive ROI. In reality, only a tiny fraction of organizations rolled it out company wide. Users complain it gives instructions instead of actually doing the task. Developers often prefer ChatGPT or Claude. Even Microsoft employees reportedly use other tools. So Microsoft pivoted. Copilot got bundled into higher priced personal plans. In some regions, customers were pushed into upgrades. Regulators noticed. Copilot might work in narrow coding use cases. But as the future of Windows and enterprise productivity? That dream looks a lot smaller than Microsoft expected.

LinkedIn: https://www.linkedin.com/in/hariharan-jayakumar-silo
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Timestamps:
0:00 - No One Wants CoPilot
0:41 - The CoPilot Dream
5:08 - The Friction Test
9:10 - The Quiet Upgrade

Resources:
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