Undercover in Britain’s Emergency Call Center 🚑 | Dispatches Documentary

Contains references to suicide and discussions some viewers may find upsetting.

A Dispatches reporter goes undercover inside a 999 control room to reveal the truth about our overstretched ambulance services.

First shown: 13 Oct 2025

00:00 Undercover in control room
03:00 Gillingham, Kent
05:23 NHS shortages
10:12 The issue in the UK
11:40 Secret filming
18:46 Susan's story
21:59 999 calls
27:32 Mental health
35:39 The truth about the impact
42:52 After undercover

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