HEALTHCARE Account Mock Call & Tips for Call Center Newbies

Here's what call center newbies should know about call center healthcare account, the healthcare system in the US, the common calls and inquiries, and survival tips on how to pass this complex account.
#callcenter #healthcare #bpo #healthcareaccount #healthcarecallcenter #customerservice

00:00 What you'll learn
00:18 What is healthcare?
02:47 Healthcare mock call 1
06:14 Healthcare mock call 2
10:47 Healthcare mock call 3
13:54 Prescription process
14:59 Healthcare mock call 4
19:17 Healthcare info and survival guide