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Introduction to Business Analysis - dharani@21cssindia.com Overview and Personal Introduction - +919000444287 Definition of BA - Underlying Competencies & Knowledge Areas - Decision Making - Learing and Exploring - Problem solving - Business /industry / Solution Knowledge - Communication Skills- Oral and Written - Presentation Skills - Facilatetation Skills - Team Work - Business Planning and Monitoring - Elicitation - by 21st Century Software Solutions.