I Went Undercover as an Ambulance Call Handler In Britain | Dispatches | Channel 4 Documentaries

Contains references to suicide and discussions some viewers may find upsetting. A Dispatches reporter goes undercover inside a 999 control room to reveal the truth about our overstretched ambulance services. First shown: 13 Oct 2025 00:00 Undercover in control room 03:00 Gillingham, Kent 05:23 NHS shortages 10:12 The issue in the UK 11:40 Secret filming 18:46 Susan's story 21:59 999 calls 27:32 Mental health 35:39 The truth about the impact 42:52 After undercover SUBSCRIBE: https://www.youtube.com/c/Channel4Documentaries?sub_confirmation=1   About #4Docs: Welcome to Channel 4 Documentaries, the home of cutting-edge factual content, from the award-winning 24 Hours In Police Custody and Dispatches to provocative and powerful original true stories. From shocking crimes to ground-breaking investigations, follow detectives unravelling real-life murder cases, step into the shadows of hidden subcultures and witness the shocking realities of romance fraud. Subscribe now and bring yourself closer to the stories shaping our world. Check out some of our grittiest playlists: Untold: https://www.youtube.com/playlist?list=PLiC_gpE7y052N7fKqqI--hgoqi375K614 Must-Watch Originals: https://www.youtube.com/playlist?list=PLiC_gpE7y052A6nVxPmIM3ZWU2zCHShzI 24 Hours In Police Custody: https://www.youtube.com/playlist?list=PLiC_gpE7y052Dk7MMdf7NdmehsNIUGgMX Dispatches: https://www.youtube.com/playlist?list=PLiC_gpE7y052qcnyY1SQNUIXYP7tgVSdo Merseyside Detectives: https://www.youtube.com/playlist?list=PLiC_gpE7y052eqsZGhsytynzWwwSOcK6c Love Cheats: https://www.youtube.com/playlist?list=PLiC_gpE7y051Xi_rA0XIBXX0jg_574c6W Britain’s Cost Of Living Crisis: https://www.youtube.com/playlist?list=PLiC_gpE7y0538sW4rb4IUittO5FHV62A2 In Too Deep: https://www.youtube.com/playlist?list=PLiC_gpE7y050J58MpneDBnqz2Hk_zzBfs 24 Hours In A&E: https://www.youtube.com/playlist?list=PLiC_gpE7y051uPem0F3XQTWc02q_H8e6t The Push: Murder On The Cliff: https://www.youtube.com/playlist?list=PLiC_gpE7y052cIZ-bXNeQf1iThyOXUzzp Stream on #Channel4